Insurance verification is a win-win for both dental practices and patients, but many practices still do not have a formal process in place. How can insurance verification make it easier to meet the needs of your patients and run your dental practice profitably?
What Is Insurance Verification?
Insurance verification is a process that helps make sure that you are accurately billing insurance companies for the procedures that you are giving your patients. This process helps drastically reduce claim denials and other errors. In order to complete insurance verification, you will need to collect information from your patients, like their full name, insurance information, and birthdate. You can take this information and use it to make sure that you know their insurance coverage before they show up for their appointment.
How Can Insurance Verification Help Patient Communication?
When patients first hear from a billing department when they are finding out that they are responsible for paying more for their dental service than they thought they needed to, it’s a surefire way to get things off to a bad start. By starting with insurance verification, you can make sure that patients understand their liability upfront. Additionally, insurance verification makes it easy to set expectations for patients. When they know that you want to have insurance information settled before they arrive for their appointment, it increases the likelihood that they will proactively contact you if their insurance information changes.
How Can You Improve Insurance Verification at Your Dental Practice?
Insurance verification is a multifaceted process that includes a variety of steps, including:
- Registering and enrolling patients in your system by collecting demographic and insurance information
- Verifying the insurance information that the patient provided you with the insurance company
- If necessary, getting approval for specific services or procedures from the insurance company ahead of time
- Contacting the patient so that they know their current coverage status
- Updating your internal systems to reflect the patient’s coverage and eligibility information
Because this process has multiple steps, it’s important to have a fine-tuned set of procedures that start from the moment that a patient creates an appointment. APEX Reimbursement Specialists can assist you in making sure that you have the processes in place that allow for rapid eligibility verification to save you time and effort.
Make Insurance Verification Easy with APEX Reimbursement Specialists
Whether you’re looking for a way to make the insurance verification process easier or hoping to improve your overall patient communication plan, APEX Reimbursement Specialists is here to help. Contact our team today by calling (410) 710-6005. We look forward to working with you to make your practice a more profitable place.